FAQs
How long will it take for my order to ship? When will I receive it?
Orders typically ship within 1-2 business days, depending on the product. Some items may ship the same day, while rare delays can occur. Most orders are delivered within 4-7 business days, unless otherwise noted on the product page. At Peak Vital Pro, we guarantee industry-leading processing and shipping times, along with unmatched customer service.
Which payment methods do you accept?
We accept a variety of payment options, including:
- Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
- Apple Pay
- Google Pay
What is your return policy?
We offer a 30-Day Money-Back Guarantee on all items. For full details, please review our 30-Day Return Policy at the bottom of our website.
What is your cancellation policy?
You can cancel any order for a full refund before it ships. If you need to cancel, notify us immediately at support@peakvitalpro.com. Once your order ships, cancellations will follow our 30-Day Return Policy.
What if my product is damaged?
Inspect your item(s) upon delivery, including the packaging. If you notice any damage—even to the box—note it on the delivery receipt. If you suspect damage but cannot inspect the item immediately, write “suspect damage” on the receipt. For damaged items, send photos to support@peakvitalpro.com and we will quickly process a replacement or refund, usually within one business day.
How do I place an order?
You can place an order online by clicking “Add To Cart” on your desired product and proceeding to checkout. Enter your shipping and billing information to complete the process. You can also order by phone by calling (INSERT NUMBER). You’ll receive a confirmation email once your order is placed, and we’ll begin processing it immediately.
How do I know when my order will ship?
After placing your order, you’ll receive an email confirming your payment and shipping details. Once your order ships, you’ll receive a tracking number via email. If an item is out of stock, we’ll notify you within one business day. While we do our best to maintain accurate stock levels, high demand can occasionally lead to quick sellouts.
Will I receive an order confirmation via email?
Yes, an order confirmation email will be sent to the address you provide. We recommend saving or printing this email for your records. Be sure to enter your email address correctly to avoid missing important updates.
Do you charge sales tax?
We are based in Minneapolis and only charge sales tax on orders shipped to Illinois. This can save you significant costs compared to other retailers.
Can I change my order?
Yes, you can make changes to your order before it ships by contacting us at support@peakvitalpro.com. Any price adjustments will be credited or billed accordingly. For immediate assistance, email us or call 651-432-9680.
Have more questions? Reach out to us at support@peakvitalpro.com—we’re here to help!